As construction progresses on our Russell Street Branch, we thought it would be helpful for everyone to see the floor plan to get a sense of how the building will function. The first thing you will notice about the lobby is the absence of a traditional teller line. We will be using the latest technology in remote teller systems to speed up your transactions and limit the time you spend waiting in line—the number one issue we hear about from our members.
The lobby will have 4 video teller kiosks….essentially they work just like drive up tubes, in that you put your transaction in the carrier and it is sent to the teller via vacuum tubes. You will communicate with the teller face-to-face via an audio/video link. This provides a greater degree of privacy and security for you and for the teller. Plus, the teller can be helping you in the lobby while the next car is pulling up into the drive up without needing to run back and forth to the lobby and drive up.
Speaking of drive up—notice we have 4 teller tubes in 2 lanes…Exactly HOW will that work? Essentially, just like the gas station—Car #1 pulls to the front tube. Car #2 will pull to the second tube….both transactions will be handled simultaneously; moving two cars through in less time than a traditional drive up takes to handle them. While the next two cars are queuing up, the teller will have time to handle a lobby transaction for another member. This will not only be more efficient for you, but it will cut down on wait time and therefore the vehicle emissions in our drive up! And, just like the lobby tellers, you will have audio and video to talk with the teller face-to-face.
Never fear, our lobby will not be devoid of human contact—we will have 4 staff right there in the lobby to help answer questions and handle special requests should you need them. Plus, consumer loan officers and real estate loan officers to help you.
Other items of note…this branch will have safe deposit boxes (more on that in another post), two ATMs and an exterior walk-up teller tube (just like the ones in the lobby, only available the same hours as our drive up—for those who walk or bike to the branch and don’t want to breathe exhaust fumes in the drive up).
Next Post—Russell Street site plan—How will the site look? How will we enter/exit the branch? Where will we park? What will the landscaping look like?